Customer Service Improvements at PICA Pay Off

first_imgRelatedCanaan Heights Poised To Become A Model Community Story HighlightsThe Passport Immigration and Citizenship Agency (PICA) is reaping rewards from improvements made to its service delivery processes.Customer Service Director at PICA, Lesline Chisholm, told JIS News that during the period 2012 to 2014, PICA implemented technological solutions, and provided facilities and services for customers with special needs.Focus was also placed on improving efficiency through staff motivation, while strategic alliances and stakeholder partnerships were formed in an effort to offer extended and varied services to customers. Customer Service Improvements at PICA Pay Off National SecurityOctober 5, 2015Written by: Shelly-Ann Irving Customer Service Improvements at PICA Pay OffJIS News | Presented by: PausePlay% buffered00:0000:00UnmuteMuteDisable captionsEnable captionsSettingsCaptionsDisabledQualityundefinedSpeedNormalCaptionsGo back to previous menuQualityGo back to previous menuSpeedGo back to previous menu0.5×0.75×Normal1.25×1.5×1.75×2×Exit fullscreenEnter fullscreenPlay RelatedPM Says Jamaica/UK Partnership Vital to Economic Programme FacebookTwitterWhatsAppEmail center_img RelatedLyme Bay Crew Rehabilitate Halfway House in Clarendon Photo: Donald DelahayeCustomer Service Director at the Passport Immigration and Citizenship Agency (PICA), Lesline Chisholm. The Passport Immigration and Citizenship Agency (PICA) is reaping rewards from improvements made to its service delivery processes.Customer Service Director at PICA, Lesline Chisholm, told JIS News that during the period 2012 to 2014, PICA implemented technological solutions, and provided facilities and services for customers with special needs.Focus was also placed on improving efficiency through staff motivation, while strategic alliances and stakeholder partnerships were formed in an effort to offer extended and varied services to customers.These initiatives have paid off with PICA being among six entities shortlisted for awards in the Public Sector Customer Service Competition (PSCSC).PICA has been nominated in the categories of Most Improved Customer Service; Most Socially Aware; and Most Creative/ Innovative customer service entity.“We are grateful that we have been shortlisted for three categories of the competition and our customers are pleased with the improvements we have made,” Ms. Chisholm said.She told JIS News that over the two-year period, PICA also increased its passport and mobile unit access points.“Our customers benefit from the convenience of having the services brought directly to them. There has been a 64 per cent increase in the number of passport mobiles conducted in communities and offices over the period. Even our customers in London, Birmingham and Manchester (England), have benefitted from the roving passport service,” she informed.In addition, PICA upgraded its website, with an online tracking facility for passport applications added.“The upgrade resulted in an automatic improvement in the quality of service to customers locally and globally. Since the website upgrade, page views (hits) grew by 72 per cent from 478,000 views to 824,000,” Ms. Chisholm boasted.In addition, the queueing system has been improved to better serve people with special needs, while the Advanced Passenger Information System (APIS) has been upgraded to expedite airport passenger processing.“(This) has resulted in 80 per cent of passengers breezing through the airports onto their destination,” Ms. Chisholm noted.She told JIS News that at least 200 more passengers are processed hourly at the Norman Manley International Airport in Kingston, and 400 more at the Donald Sangster International Airport in Montego Bay.“The introduction of the kiosks has caused a 50 per cent reduction in the personnel required to man immigration booths at both airports, as approximately 18 per cent of passengers currently use the kiosks, and this is expected to increase over time,” she pointed out.The other five entities shortlisted for awards in the PSCSC are: National Health Fund (NHF), National Housing Trust (NHT), Firearm Licensing Authority (FLA), National Land Agency (NLA), and the Jamaica Cultural Development Commission (JCDC).The PSCSC, coordinated biennially by the Public Sector Transformation Programme in the Office of the Cabinet, seeks to reward and recognise government organisations that excel in providing quality customer service and by so doing, challenge other entities to raise customer standards. Advertisementslast_img read more

Philanthropic Collaboratives Show the Power of Many

first_imgThe perils of climate change that menace India, endangering lives and crippling economic activity, pose such a large and complex threat that several leading philanthropies resolved to take action together, forming the India Climate Change Collaborative (ICC) in 2018. Now with nine-plus philanthropies and more than 40 members and partner organizations, the ICC focuses on building public awareness of the threat and the technical expertise to meet it. “The goal is to help get the entirety of India’s philanthropic sector advancing on climate change,” says Shloka Nath, the ICC’s executive director.The ICC is just one of a slowly growing number of Indian philanthropic collaboratives created to address the country’s enormous climate, educational, public health, socio-economic, and other challenges. Conceptually, philanthropies know they benefit by drawing on others’ resources, skills, and experiences. Yet, comparatively few act collectively, not least because it can be challenging to build trust and consensus across multiple partners, negotiate the risk that some partners might fail to deliver, or share credit. This is particularly true in India, where the relative dearth of collaborations involving multiple funders and stakeholders is arguably reflective of these trade offs.Nevertheless, some Indian funders, non-governmental organizations (NGOs), and intermediaries are overcoming the perceived pitfalls and beginning to realize collaboration’s potential to positively impact many more lives.We define entities as philanthropic collabortives when three or more organizations—including at least one philanthropist or philanthropy—co-create an entity that pursues a shared vision and strategy for achieving social impact, using common resources and prearranged governance mechanisms.Most of India’s philanthropic collaboratives are less than five years old, but our research found that interest in them is accelerating among domestic philanthropists and global collaboratives. The benefits outweigh the costs and risks, according to our survey of 35 stakeholders affiliated with 13 Indian collaboratives, as well as more than 50 stakeholder interviews. Nearly three out of four survey respondents strongly agreed that working collectively has enabled them to make more progress against India’s large and complex social challenges than working alone. Collaborative participants typically organize their mission around at least one of three goals: a) scale solutions; b) build or strengthen a field; c) build a case for promising innovations.Government participation is one of the unique characteristics of Indian collaboratives. In fact, government at the central, state, and district levels is a key partner in several such endeavors, bringing to bear strong political will and support, resources, and networks to help scale solutions.In 2016, faced with the challenge of improving the language and math skills of every child in the state of Maharashtra, EdelGive Foundation helped form the Collaborators for Transforming Education (the Collaborators). The collaborative includes the state government as well as seven donors and several NGOs. The Collaborators engaged 1,044 government functionaries and trained headmasters and head teachers on how to coach teachers and analyze data on students’ performance. These headmasters and head teachers, in turn, have worked with more than 45,000 teachers to elevate their classroom performance and teaching methods.Since The Collaborators came together, students’ overall learning outcomes have increased by 14 percent in the four special-focus districts in which the collaborative works. Lessons learned from the districts will be used to design and implement the State Transformation Program and also inform state education policies.The Collaborators’ success reflects what we heard throughout the course of our research: philanthropic collaboratives seem well-positioned to tackle inter-connected, all-encompassing, socio-economic problems. “If we want to do scale-related work, the only way forward is through collaboratives,” says Vidya Shah, CEO of EdelGive Foundation. “There is no other option to tackle these big social problems.”last_img read more

EHF European League Draw: Ademar Leon, Nimes, Magdeburg and Tatabanya in Pot 1

first_imgShareTweetShareShareEmail Click to comment EHF European League Round 4: Alingsas beat Magdeburg! EHF European League: Magnusson powers Magdeburg to victory in Sweden, the “Bears” comes from behind to beat the “Lions” thanks to Kotov! Recommended for you EHF EL: Wisla win in Toulouse ShareTweetShareShareEmailCommentsEHF European League Men Group stage draw will be held on Thursday in Vienna.Group phase draw pots:Pot 1Abanca Ademar Leon (ESP)USAM Nimes Gard (FRA)SC Magdeburg (GER)Grundfos Tatabanya KC (HUN)Pot 2Orlen Wisla Plock (POL)C.S. Dinamo Bucuresti (ROU)Kadetten Schaffhausen (SUI)Alingsas HK (SWE)Pot 3HC Eurofarm Pelister (MKD)Chekhovskie medvedi (RUS)TATRAN Presov (SVK)Besiktas Aygaz (TUR)Pot 4Fenix Toulouse Handball (FRA)Montpellier HB(FRA)Füchse Berlin (GER)Rhein-Neckar Löwen (GER)Pot 5Fivers (AUT)RK Nexe (CRO)GOG (DEN)Sporting CP (POR)Pot 6HC Metalurg (MKD)RK Trimo Trebnje (SLO)IFK Kristianstad (SWE)HC CSKA (RUS)Breaking down the drawFrom each of the six pots, one team will be drawn into each group.Country protection will be applied, therefore, the teams from France, Germany, Russia, North Macedonia and Sweden will not meet their opponents from the national leagues.The group phase will be played in a round-robin format and, after 10 rounds, the top four teams in each group will qualify for the Last 16 and the last two clubs in each group will be eliminated from the competition.Step 1 = a team from Pot 1 will be drawn to one of the positions A1, B1, C1, D1 (four times)Step 2 = a team from Pot 2 will be drawn to one of the positions A2, B2, C2, D2 (four times)Step 3 = a team from Pot 3 will be drawn to one of the positions A3, B3, C3, D3 (four times)Step 4 = one of the two German teams from Pot 4 will be drawn into a group with USAM Nimes GardStep 5 = one of the two French teams from Pot 4 will be drawn into a group with SC MagdeburgStep 6 = remaining two teams in Pot 4 will be drawn to the two vacant fourth positionsStep 7 = a team from Pot 5 will be drawn to one of the positions A5, B5, C5, D5 (four times)Step 8 = IFK Kristianstad from Pot 6 will be drawn to a sixth position so they avoid a group with Alingsas HKStep 9 = HC Metalurg from Pot 6 will be drawn to a sixth position so they avoid a group with HC Eurofarm PelisterStep 10 = HC CSKA from Pot 6 will be drawn or allocated to a sixth position so they avoid a group with Chekhovskie medvediStep 11 = RK Trimo Trebnje from Pot 6 will be drawn or allocated to the last vacant sixth position Related Items:EHF European League Leave a Reply Cancel replyYour email address will not be published.Comment Name Email Website Save my name, email, and website in this browser for the next time I comment.last_img read more

Peace presses the button for REIT lift-off

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Seibu hockey team goes out on top

first_imgFormer Boston Bruins forward Joel Prpic set up the winning goal as Seibu Prince Rabbits rallied to defeat the Nippon Paper Cranes 6-5 in Sunday’s final of the Japan ice hockey championship and the team’s last appearance.Sunday’s win was the 11th national title and second straight for Seibu whose owners announced in December they were pulling sponsorship of the team amid Japan’s recession. GET THE BEST OF THE JAPAN TIMES IN FIVE EASY PIECES WITH TAKE 5center_img “The players played tough to the end,” Seibu coach Chris Wakabayashi said. “We’re not sure if we’ll be staying together as a team so it was an emotional win.” last_img