Ranked: Britain’s best bank accounts

first_imgBritain’s best current account providers Read more: TSB branch closures: Where all 82 bank branches will close But if the choice at times seems overwhelming, a new league table has revealed which banks score highly for customer service and communication – and which leave a lot to be desired. ProviderCustomer score (%)First Direct84Starling Bank83Monzo Bank82Nationwide Building Society78M&S Bank76Metro Bank75The Co-operative Bank73Barclays Bank70Halifax70Santander70Lloyds Bank69Natwest69Yorkshire Bank69Danske Bank66HSBC66TSB65Bank of Scotland64Clydesdale Bank63Royal Bank of Scotland62Tesco Bank60Ulster Bank55 Leeds-based First Direct bagged a customer score of 84 per cent. Starling, which was featured in the survey for the first time this year, followed close behind with 83 per cent. Monzo received the third-highest score of 82 per cent. James Warrington whatsapp Read more: Natwest and RBS down: Outages hit online banking and mobile apps on Black Friday Saturday 30 November 2019 3:03 pm Brits now enjoy a larger choice of bank accounts than ever before, with rival offerings from time-honoured high street stalwarts to exciting new fintech upstarts. Show Comments ▼ Ranked: Britain’s best and worst bank accounts Monzo said it will sign up to the code within the first three months of 2020. “Traditional high street banks would do well to learn from their rivals challenging the status quo at the top of our survey. It seems they need to up their game to ensure they’re giving customers what they want when it comes to customer service, communication and transparency.”center_img Share Nationwide and M&S Bank also won recommended provider status after securing customer scores in the high seventies. A survey carried out by consumer magazine Which revealed that a trio of challenger banks are the most popular among UK customers. (Getty Images) Ad Unmute by Taboolaby TaboolaSponsored LinksSponsored LinksPromoted LinksPromoted LinksYou May LikeDaily FunnyFemale Athlete Fails You Can’t Look Away FromDaily FunnyUndoDefinition24 Of The Most Hilarious Yard Signs Ever WrittenDefinitionUndoBleacherBreaker4 Sisters Take The Same Picture For 40 Years. Don’t Cry When You See The Last One!BleacherBreakerUndoMisterStoryWoman files for divorce after seeing this photoMisterStoryUndobonvoyaged.comThese Celebs Are Complete Jerks In Real Life.bonvoyaged.comUndoPost Fun25 Worst Movies Ever, According To Rotten TomatoesPost FunUndozenherald.comDolly Finally Took Off Her Wig, Fans Gaspedzenherald.comUndoNoteableyJulia Robert’s Daughter Turns 16 And Looks Just Like Her MomNoteableyUndoBetterBe20 Stunning Female AthletesBetterBeUndo “It’s clear that consumers value great customer service and easily accessible banking – and that applies whether they prefer to bank with a mobile app or a brick-and-mortar branch,” said Gareth Shaw, head of money at Which. whatsapp Which has granted First Direct and Starling so-called recommended provider status. Monzo has not been given the same status, as it has not yet signed up to a voluntary industry code on bank transfer fraud. It was followed by Tesco Bank with a customer score of 60 per cent and RBS with 62 per cent. First Direct topped the table in the rankings of current account providers, followed by rival fintech firms Starling Bank and Monzo, which came in second and third place respectively. By contrast, the table was propped up Ulster Bank, which recorded the lowest customer score of just 55 per cent. It received just two stars for service in branch and handling of complaints, and three stars for customer service, communication, and transparency.last_img read more